White Marsh Location

SUMMARY: The Customer Service Manager acts as the “voice of the customer” inside the organization and is responsible for developing the people and processes needed to ensure that the Company meets or exceeds customer expectations in a responsive and professional manner. This position monitors the day-to-day activities of the Customer Service department with particular emphasis on timely and accurate order entry, on-time delivery of ordered products, and is responsible for resolution of any related issues.

White Marsh Location

SUMMARY: This position is responsible for responding to customer requests for product, pricing, delivery information, and samples in a professional and responsive manner with high attention to detail. The customer service representative provides full account service, from quotation through delivery as well as any post-delivery issues.

White Marsh (preferable)

SUMMARY:  The International Sales Manager is responsible for achieving sales revenue and market share targets by developing and executing business plans, coordinating with the Marketing team, and ensuring effective coverage of territories in support of the sales department.

This position will act as a coach in the development of an assigned international sales team to enable them with the tools necessary to maximize sales.

SUMMARY: Accountable for policies and procedures insuring company compliance with all applicable global regulatory/compliance/safety laws and regulations.

The Director, Strategic Accounts is responsible for meeting the targeted sales growth goals for all assigned accounts and serving as the leader of assigned strategic accounts, orchestrating the deployment of company-wide resources to provide comprehensive product, service and solutions to these accounts. This position will act as a coach in the development of the Strategic Account Management team to enable them with the tools necessary to maximize sales.