Letter from TIC Gums President Brian Briggs
2017 is off to a busy start here at TIC Gums! We are proud to now be a stand-alone business inside the Ingredion family. Our focus will be to continue to provide you with the outstanding customer experience you have come to expect from us. We are partnering with Ingredion to collectively look at best practices across our two organizations and to implement what works best for our customers. We are focused on continuing to provide solutions for small and mid-sized enterprises as you drive much of the innovation in the food and beverage space. We are here to meet your needs and to support you in achieving your goals faster with our combined capabilities in an unprecedented breadth of gum and starch solutions. We look forward to continuing our excellent business relationship and we’re confident that the collaboration between TIC Gums and Ingredion will result in even greater capabilities to meet your on-going needs. Our mutual commitment is to continue providing you, our customer, with the best business experience possible.
As you can imagine, we’ve fielded questions from some of our customers about any operational changes they might experience. I can reiterate to you that we remain focused on our customers, our people, our solutions, responsiveness, product quality and food safety.
Dedication to Our Customers
We remain steadfast in our dedication to provide you with the superior service you have come to expect from TIC Gums. For over 108 years we have helped deliver the solutions to your most difficult food texture and stability challenges. That focus won’t change. The contacts you work with in sales, quality, regulatory, customer service and accounting remain the same.
Dedication to Food Safety & Quality
Food safety regulations have changed dramatically over the years and we have evolved our systems to ensure the delivery of quality safe products. Just this month, we successfully completed our annual Safe Quality Food (SQF) food safety audit. After this rigorous audit, we maintained our SQF Level 3 certification with an “Excellent” rating (for the 7th year in a row!), the highest acknowledgement according to the most stringent SQF Code.
Additionally, as food manufacturers of all sizes adapt to the new requirements of the Food Safety Modernization Act (FSMA), we have launched GuarNT® USA, Guar Gum that is manufactured in the USA. This offers two benefits for our customers:
Dedication to Innovation
Whether you are reformulating to meet clean label requirements or developing new products to answer consumer demand, you can continue to rely on our Gum Gurus® for innovative solutions. Our Ticaloid® Pro line of ready-to-drink (RTD) beverage stabilizers and our new GuarNT USA Flavor Free 5000 Guar Gum are just two examples of recent products that provide formulators with functional improvements for specific applications.
Dedication to Our People
Everything we do at TIC Gums is driven by the great team of people we have around the globe. We continue to focus our efforts on attracting, hiring, developing and retaining the best employees in the world. We are excited about the continued growth of TIC Gums, and our team is dedicated to excellence in everything that we do.
The start to 2017 has been a great one for TIC Gums, and we hope the same for all of our tremendous customers. We thank you for your business and continued confidence in TIC Gums. We value your feedback and I am available at any time to discuss ways we can help your business grow. Please feel free to reach out directly to me at firstname.lastname@example.org or 800-899-7300 x3422 with any feedback, concerns or requests for assistance.