For over 108 years, TIC Gums has focused on providing our customers with solutions for their food texture and stability challenges. From time to time, this commitment has meant adding new product offerings to our portfolio.
I am pleased to announce that as of October 2, 2017, our team has completed the relocation of the Gum Technology business from Ingredion’s Illinois and New Jersey facilities to our Maryland locations.
The integration of Gum Technology, along with TIC Gums’ robust portfolio and Ingredion’s offerings, allows us to continue expanding the tools and resources we have available for solving your food innovation needs.
Welcome Customers of Gum Technology!
If you were previously a customer of Gum Technology, you should have already heard from a member of our team. Every effort has been made to ensure a smooth transition and we plan to provide you with the same high level of service you’ve come to expect.
Key Contact Information for All Customers
Customer Service: For immediate customer service regarding orders, please call (800) 221-3953.
Documentation Requests: firstname.lastname@example.org
Emergency Contact: (410) 273-7308
Director of Customer Experience: Joe Eason – email@example.com
Planning for the Future
We have progressively increased our manufacturing and R&D capabilities at our Maryland locations in order to serve you better and to provide for future growth. In fact, recently completed upgrades to our blending operations allowed us to quickly bring the Gum Technology business on board. Heading into 2018 we plan to further invest in additional capabilities to meet the steady demand for gums and stabilizers for food and beverage applications.
Answers to Your Texture & Stability Questions
Whether you are developing a new product or reformulating an existing one, our Gum Gurus® are available to talk with you about specific applications via our technical service hotline or online chat.
Gum Guru Technical Service Hotline: (800) 899-3953 or chat at www.ticgums.com/chat.
We value your business, so if you have concerns which haven’t been addressed, please contact me directly at firstname.lastname@example.org or (800) 899-3953 x3422. I’m always happy to discuss how TIC Gums can be a better a partner in helping your business grow.
I also encourage you to talk with your TIC Gums contact regarding the breadth of our solutions portfolio to see if there are additional areas where we can add value to your organization.