Read the rest of this issue of the TIC Times
TIC Gums takes pride in providing superior customer service and technical expertise for food and beverage product developers. Get to know the faces behind our calls and online chats.
As a technical service representative, you wear a lot of hats. Can you explain your role?
Rena Arnon: "We are often the 'first responders' when a customer contacts TIC Gums. We provide technical support, product recommendations and even help with general product development support for a wide variety of applications. Finding solutions is a team effort as we compile expertise from R&D, sales, quality, regulatory and legal to truly give our customers a customized, full-service experience. Our clients benefit greatly from the internal collaboration and expertise of each department."
What is your favorite part of the job?
Amanda Hoffman: "My favorite part of being a Technical Service Representative is getting to help so many different customers working on so many different applications! Each day, you never know if you will be working on baked goods, beverages, dairy, etc. until the phone rings or you receive a chat request."
Have you noticed any industry trends?
Adam Bosset: "As non-GMO, clean label and organic trends continue to gain international traction, we have many requests concerning reformulation and compliance challenges. Since we have such a large product portfolio we are equipped to provide a variety of texture and stability solutions to match customers' label requirements."